Conditions of Use
Welcome to COLLECTR
COLLECTR and/or its affiliates ("COLLECTR") provide website features and other products and services to you when you visit or shop at COLLECTR, use COLLECTR products or services, use COLLECTR applications for mobile, or use software provided by COLLECTR in connection with any of the foregoing (collectively, "COLLECTR Services"). COLLECTR provides the COLLECTR Services subject to the following conditions.
By using COLLECTR Services, you agree to these conditions. Please read them carefully.
We offer a wide range of COLLECTR Services, and sometimes additional terms may apply. When you use a COLLECTR Service (for example, your profile, your account, or simply the COLLECTR App) you also will be subject to the guidelines, terms and agreements applicable to that COLLECTR Service ("Service Terms"). If these Conditions of Use are inconsistent with the Service Terms, those Service Terms will control.
Please review our Privacy Notice, which also governs your use of COLLECTR Services, to understand our practices.
When you use COLLECTR Services, or send e-mails, text messages, and other communications from your desktop or mobile device to us, you may be communicating with us electronically. You consent to receive communications from us electronically, such as e-mails, texts, mobile push notices, or notices and messages on this site or through the other COLLECTR Services, such as our message centre, and you can retain copies of these communications for your records. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
In addition, graphics, logos, page headers, button icons, scripts, and service names included in or made available through any COLLECTR Service are trademarks or trade dress of COLLECTR in Malaysia and other countries. COLLECTR's trademarks and trade dress may not be used in connection with any product or service that is not COLLECTR's, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits COLLECTR. All other trademarks not owned by COLLECTR that appear in any COLLECTR Service are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by COLLECTR.
One or more patents owned by COLLECTR may apply to the COLLECTR Services and to the features and services accessible via the COLLECTR Services. Portions of the COLLECTR Services operate under license of one or more patents.
LICENSE AND ACCESS
Subject to your compliance with these Conditions of Use and any Service Terms, and your payment of any applicable fees, COLLECTR or its content providers grant you a limited, non-exclusive, non-transferable, non-sublicensable license to access and make personal and non-commercial use of the COLLECTR Services. This license does not include any resale or commercial use of any COLLECTR Service, or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of any COLLECTR Service or its contents; any downloading, copying, or other use of account information for the benefit of any third party; or any use of data mining, robots, or similar data gathering and extraction tools. All rights not expressly granted to you in these Conditions of Use or any Service Terms are reserved and retained by COLLECTR or its licensors, suppliers, publishers, rightsholders, or other content providers. No COLLECTR Service, nor any part of any COLLECTR Service, may be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of COLLECTR. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of COLLECTR without express written consent. You may not use any meta tags or any other "hidden text" utilizing COLLECTR's name or trademarks without the express written consent of COLLECTR. You may not misuse the COLLECTR Services. You may use the COLLECTR Services only as permitted by law. The licenses granted by COLLECTR terminate if you do not comply with these Conditions of Use or any Service Terms.
You may need your own COLLECTR account to use certain COLLECTR Services, and you may be required to be logged in to the account and have a valid payment method associated with it. If there is a problem charging your selected payment method, we may charge any other valid payment method associated with your account. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your account, and you agree to accept responsibility for all activities that occur under your account or password. COLLECTR does sell products for children, but it sells them to adults, who can purchase with a credit card or other permitted payment method. If you are under 18, you may use the COLLECTR Services only with involvement of a parent or guardian. Parents and guardians may create profiles for teenagers in their COLLECTR household. Alcohol listings on COLLECTR are intended for adults. You must be at least 21 years of age to purchase alcohol, or use any site functionality related to alcohol. COLLECTR reserves the right to refuse service, terminate accounts, terminate your rights to use COLLECTR Services, remove or edit content, or cancel orders in its sole discretion.
REVIEWS, COMMENTS, COMMUNICATIONS, AND OTHER CONTENT
You may post reviews, comments, photos, videos, and other content; send communications; and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights (including publicity rights), or otherwise injurious to third parties or objectionable, and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam" or unsolicited commercial electronic messages. You may not use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of content. Without any prejudice, COLLECTR reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content.
If you do post content or submit material, and unless we indicate otherwise, you grant COLLECTR a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, perform, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant COLLECTR and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify COLLECTR for all claims resulting from content you supply. COLLECTR has the right but not the obligation to monitor and edit or remove any activity or content. COLLECTR takes no responsibility and assumes no liability for any content posted by you or any third party.
RETURNS, REFUNDS AND TITLE
Thanks for shopping at COLLECTR. We take pride in our services and we value our relationship with you. We promise to deliver your package in perfect condition. We want you to receive your package just the way you want it and we understand that everyone makes mistakes (us included!). If you are not entirely satisfied with your purchase, have an issue or simply need help, we're here for you so just contact us at hello@COLLECTR.tech, or call us at +60323891959.
You can choose one of the following reasons for a return:
Exchange your product for different size and/or colour;
Replacement for a wrong or defective product;
I’m happy with my purchase, but I’ve changed my mind.
Please follow our guidelines below for return and refund eligibility:
You have seven (7) calendar days to request a refund on a product from the date you received it;
COLLECTR does not take title of a returned product until it arrives at our fulfilment centre;
In case of refund, your request will be processed within three (3) business days for approval or rejection;
If your return is approved, we will initiate a refund to your credit card (or original method of payment);
The payment itself can take seven to fourteen (7 - 14) business days from approval;
Returns do not require a minimum purchase to be eligible.
COLLECTR will process your return and issue a full refund with no deduction to the original payment and return shipping after receiving your return of the product;
All product packaging and certificates of authenticity, grading, and appraisal must be returned with the product. Any product returned without original documentation will be rejected with no further recourse. Any product resized, damaged or otherwise altered after delivery will be rejected with no further recourse.
Product must solely be returned using our platform.
Please be aware that not all the brands we carry may allow you to initiate a return based on the reasons listed above, and individual brand return policies may apply, which would overrule our own.
Credit Card Disputes. If you have instructed your credit card company to dispute your charge, you cannot submit a refund request.
Return and Refund Request
We’re sorry to hear your experience wasn’t as good as it should be, but let us make it up to you!
Please submit a request via our customer service channels along with a few small details:
Your Order number
The matter of the issue (e.g. incorrect/defective product)
The serial number found on the product tag or product packaging
Pictures of the product including the packaging.
Return and Refund Procedure
Here’s what happens when you request for a return and refund.
Sign into your COLLECTR App:
Select the merchandise you would like to return for a refund, and select “Refund Request”;
Once a request has been submitted, kindly return the product to one of our hub locations closest to you;
One of our riders will collect the product from the hub and return it to our fulfilment centre where it will be inspected to determine the condition of the product and make sure everything is in order;
Upon completion of the inspection, you will be refunded the full amount including the initial delivery charges within three (3) business days.
As always, you can contact our customer care representative to assist you with your request.
COLLECTR endeavours to be as accurate as possible. However, COLLECTR does not warrant that product descriptions or other content of any COLLECTR Service is accurate, complete, reliable, current, or error-free. If a product offered by COLLECTR itself is not as described, your sole remedy is to return it in unused condition by contacting our customer service team at hello@COLLECTR.tech or +60323891959.
"Product Price" means the retail price of a product as provided to COLLECTR by a supplier and displayed on the COLLECTR App. A product price displayed on the COLLECTR App matches the price displayed in the retail store of the supplier for the same product reference. With respect to products sold by COLLECTR, we cannot confirm the price of a product until you order is processed and payment confirmed.
When you use apps created by COLLECTR, such as the COLLECTR App, you may grant certain permissions to us for your device. Most mobile devices provide you with information about these permissions.
Parties other than COLLECTR operate stores and sell product lines through the COLLECTR Services. In addition, we provide links to the sites of affiliated companies and certain other businesses. If you purchase any of the products or services offered by these businesses or individuals, you are purchasing directly from those third parties, not from COLLECTR. We are not responsible for examining or evaluating, and we do not warrant, the offerings of any of these businesses or individuals (including the content of their websites). COLLECTR does not assume any responsibility or liability for the actions, product, and content of all these and any other third parties. You should carefully review their privacy statements and other conditions of use.
DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
The COLLECTR Services and all information, content, materials, products (including software) and other services included or otherwise made available to you through the COLLECTR Services are provided by COLLECTR on an “as is” and “as available” basis, unless otherwise specified in writing. COLLECTR makes no representations or warranties of any kind, express or implied, as to the operation of the COLLECTR Services, or the information, content, materials, products (including software) or other services included on or otherwise made available to you through the COLLECTR Services, unless otherwise specified in writing. You expressly agree that your use of the COLLECTR Services is at your sole risk. To the full extent permissible by law, COLLECTR disclaims all warranties, express or implied, including but not limited to, implied warranties or merchantability and fitness for a particular purpose. COLLECTR does not warrant that the COLLECTR Services, information, content, material, products (including software) other services included on or otherwise made available to you through the COLLECTR Services, COLLECTR servers or electronic communications sent from COLLECTR are free of virus or other harmful components. To the full extent permissible by law, COLLECTR will not be liable for any damages of any kind arising from the use of COLLECTR Service, or from any information, content, materials, products (including software) or other services included on or otherwise made available to you through the COLLECTR Services, including but not limited to, direct, indirect, incidental, punitive and consequential damages, unless otherwise specified in writing.
Any dispute or claim relating in any way to your use of any COLLECTR Services, or to any Products sold by
COLLECTR via www.collectr.tech or the COLLECTR App will be resolved by binding arbitration, rather than in court,
except that you may assert claims in small claims court if your claims qualify. The Malaysia Arbitration Act 2005
applies and governs the Agreement.
There is no judge or jury in arbitration, and court review of an arbitration award is limited. However, an arbitrator can
award on an individual basis the same damages and relief as a court (including injunctive and declaratory relief or
statutory damages), and must follow the terms of these Conditions of Use as a court would.
To begin an arbitration proceeding, you must send a letter requesting arbitration and describing your claim to
COLLECTR, 7 Jalan Terasek 1, Bangsar Baru, 50900 Kuala Lumpur, Malaysia. The arbitration will be conducted by
the Asian International Arbitration Centre (AIAC) under its rules. The AIAC's rules are available at www.aiac.world or
by calling +60322711000. Payment of all filing, administration and arbitrator fees will be governed by the AIAC's
rules. We will reimburse those fees for claims totalling less than $500 unless the arbitrator determines the claims are
frivolous. Likewise, COLLECTR will not seek attorneys' fees and costs in arbitration unless the arbitrator determines
the claims are frivolous. You may choose to have the arbitration conducted by telephone, based on written
submissions, or in person in the state where you live or at another mutually agreed location.
The Parties agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a
class, consolidated or representative action. If for any reason a claim proceeds in court rather than in arbitration, each
Party waives any right to a jury trial. Both Parties also agree that either Party may bring suit in court to enjoin
infringement or other misuse of intellectual property rights.
By using any COLLECTR Services, you agree that the Malaysia Arbitration Act 2005, applicable federal law, and the laws of Malaysia, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and COLLECTR.
SITE POLICIES, MODIFICATION, AND SEVERABILITY
Please review our other policies posted on this site. These policies also govern your use of COLLECTR Services. We reserve the right to make changes to our site, policies, Service Terms, and the Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.
COLLECTR Sdn. Bhd.
7, Jalan Terasek 1, Bangsar Baru
50900 Kuala Lumpur
ADDITIONAL COLLECTR SOFTWARE TERMS
The following terms apply to any software (including any updates or upgrades to the software) and any related
documentation we make available to you in connection with COLLECTR Services (the "COLLECTR Software").
Use of the COLLECTR Software. You may use COLLECTR Software solely for purposes of enabling you to use the COLLECTR Services as provided by COLLECTR, and as permitted by these Conditions of Use and any Service Terms. You may not incorporate any portion of the COLLECTR Software into other programs or compile any portion of it in combination with other programs, or otherwise copy (except to exercise rights granted in this section), modify, create derivative works of, distribute, assign any rights to, or license the COLLECTR Software in whole or in part. All software used in any COLLECTR Service is the property of COLLECTR or its software suppliers and is protected by Malaysia laws and international laws.
No reverse engineering. To the full extent of the law, you are strictly prohibited to reverse engineer, decompile or disassemble, tamper with, or bypass any security associated with the COLLECTR Software, whether in whole or in part.
Updates. We may offer automatic or manual updates to the COLLECTR Software at any time and without notice to you.
Conflicts. In the event of any conflict between these Conditions of Use and any other COLLECTR or third-party terms applicable to any portion of COLLECTR Software, such as open-source license terms, such other terms will control as to that portion of the COLLECTR Software and to the extent of the conflict.
HOW TO SERVE A SUBPOENA OR OTHER LEGAL PROCESS
COLLECTR accepts service of subpoenas or other legal process only at the following address:
COLLECTR Sdn. Bhd.
Attn: Legal Department
7, Jalan Terasek 1, Bangsar Baru
50900 Kuala Lumpur
Please note also that providing detailed and accurate information at the outset will facilitate efficient processing of your request. That information will include, for example, e-mail and/or credit card number used to make purchases for retail purchase information, name, e-mail and physical address of a seller for seller information.
INTELLECTUAL PROPERTY INFRINGEMENT CLAIMS & COMPLAINTS PROCEDURE
COLLECTR respects the intellectual property of others. If you believe that your intellectual property rights are being or have been infringed, please submit your complaint to legal@COLLECTR.tech. This email may be used to report all types of intellectual property claims including, but not limited to, copyright, trademark, and patent claims. We respond quickly to the concerns of rights owners about any alleged infringement, and we terminate repeat infringers in appropriate circumstances. We offer the following alternative to our online form for copyright complaints only. You may submit written claims of copyright infringement at:
COLLECTR Sdn. Bhd.
7, Jalan Terasek 1, Bangsar Baru
50900 Kuala Lumpur
Written claims concerning intellectual property infringement must include the following information:
A physical or electronic signature of the person authorized to act on behalf of the owner of the intellectual property interest;
A description of the work that you claim has been infringed upon;
A description of where the material that you claim is infringing is located on the site;
Your address, telephone number, and e-mail address;
A statement by you that you have a good-faith belief that the disputed use is not authorized by the intellectual property owner, its agent, or the law; and
A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the intellectual property owner or authorized to act on the intellectual property owner's behalf.